Shipping policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Please note: During peak seasons or promotions, processing times may be slightly longer.

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Shipping Rates & Delivery Estimates

We offer several delivery options within the United Kingdom:

Delivery times are estimates and may vary depending on postal delays or courier issues beyond our control.

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International Shipping

At this time, we only ship within the United Kingdom.
If you’re outside the UK and wish to place an order, please contact us at info@evergreenseasons.co.uk — we may be able to arrange a custom shipment.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available).
Tracking information may take up to 24 hours to become active after dispatch.

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Missed or Delayed Deliveries

If your parcel hasn’t arrived within 7 business days of your estimated delivery date, please contact us at info@evergreenseasons.co.uk with your order number. We’ll help investigate with the courier.

We are not responsible for delays caused by postal service disruptions, incorrect addresses, or customs inspections.

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Shipping to P.O. Boxes

We currently do not ship to P.O. boxes or BFPO addresses.

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Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of receipt (or expected delivery date).
We will work with the courier to resolve the issue or arrange a replacement/refund where appropriate.

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Contact

If you have any further questions about shipping or delivery, please reach out to us at:
📧 info@evergreenseasons.co.uk